Returns

We hope you enjoy your new purchase, however, if for any reason you would like to return your item, you may do so within 30 days of receiving your order. 

Eligibility

Full priced items (including orders using a promotional code) are eligible for a refund or store credit. Please note refund and store credit amounts will exclude the original delivery fee.

Sale items are only eligible for a store credit, except where the item is faulty. 

Please note the customer will be responsible for the postage costs of returned items.

Process

Please email hello@maiandmac.com.au to request a return authorisation number.

In your email, please include: 

Please note items will not be processed if returned without a return authorisation number.

Returned items must have their original tags attached, not be worn or soiled and must be in a saleable condition.

Please allow 5 business days from receipt for your return to be processed and a confirmation to be provided.

If you have any questions, please send us a message at hello@maiandmac.com.au.

We will be more than happy to help!